Help Centre Have a question? Search across topics or enter in keywords below. Looking for our BSB number? Look no further, it's 812-170. Call 13 12 21 Phone us Breadcrumbs Teachers Mutual Bank Help Centre Help Centre Hi, how can we help? Search Submit help search Common questions RediATM update Having problems with the Mobile App? What if I am having difficulty with Internet Banking? Can I access your website and Internet Banking using Windows 7? Are there any system updates or planned maintenance? Getting started with internet banking How do I change my card PIN? What browsers should I use for the website and online banking? How do I check my balance? I want a school planner What is the New Payments Platform? What is my daily transfer limit for Internet Banking? How do I activate my card? Can I get an insurance quote? Tips for tax time How can people transfer funds to me? View all Popular questions Browse Categories Accounts FAQs How does a Direct Debit or Recurring Payment work? How can people transfer funds to me? How do I close an account? How do I make payment with multiple signatories? How do I open a Customer Term Deposit? View all accounts questions Banking FAQs How do I setup a future payment? What are push notifications? Can I access your website and Internet Banking using Windows 7? Do you have a mobile app? Where can I find my Member number? View all banking questions Cards FAQs How can I control my cards in the Mobile Banking App? How can I decrease my limit or close my credit card? How do I activate my card? How does Google Pay work Credit card essentials View all cards questions Home loan FAQs Can someone come out to see me about a home loan? How can I redraw from my loan? How do I apply for an owner occupied home loan? How does a fixed rate home loan work? What are your home loan interest rates? View all home loan questions Other ways we can help FAQs Are there any system updates or planned maintenance? Book a Wills Service Appointment I want a school planner Public holidays What if I do not live near an office? View all other ways we can help questions Troubleshooting FAQs A file is downloaded when I try to log in I am getting a system error I am unable to log in to the app I am unable to view or open statements iOS 17 is coming View all troubleshooting questions Travel FAQs Notify us of your international travel plans How do I contact you from overseas? Can't find what you are looking for? Ouch! If you can't find it on our site, drop us a line and we will be in touch. Drop us a line
