A file is downloaded when I try to log in

Try these tips if you are trying to access Internet Banking from an Apple computer and it downloads a file.

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A file is downloaded when I try to log in

Try these tips if you are trying to access Internet Banking from an Apple computer and it downloads a file.

Step 1: Use the login button on the website to access Internet Banking

We have security controls in place to limit access from standalone URLs. This can limit the ability to access Internet Banking via links that are saved in your browser. 

This is where you can locate the login button:

Desktop

Screenshot of where to locate Internet Banking log in button on a desktop.

Mobile

Screenshot of where to locate Internet Banking log in button on mobile.

Step 2: Clear your browser history, cookies and cache

Need detailed instructions on how to clear your browser history, cookies or cache on your device?

Learn more

 

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