Important information about our products

Here you will find an explanation of the changes we’re making to our products, services and related documentation.

Terms and conditions

Information on upcoming changes to our terms and conditions.

Our terms and conditions are changing

We’re making some changes to our product terms and conditions which will be effective on 22 January 2025. These changes are part of our ongoing efforts to make banking with us straightforward, fair and safe. These changes will affect you if you have a Your Way Plus Home Loan Package, an Everyday Direct or Bill paying account.

What’s changing

Removal of Valuation Fee

We are removing the Valuation Fees for home loans to make it easier and cheaper for Members to purchase a property. Because Valuation Fees will no longer be charged, the waiving of those fees for first home buyers, under our Package Home Loan Terms and Conditions for the Your Way Plus Package, will no longer apply.

Best home loan rate available to all Members

We want all Members to have access to our best Your Way Plus variable home loan rate. Because of this, we will no longer offer essential workers a discounted interest rate under our package terms and conditions. Instead, all Members will enjoy the same great rate.

Telegraphic transfers

A $30 fee will apply to telegraphic transfers on your Everyday Direct or Bill Paying account. We’re doing this because these transactions involve additional steps and resources. By charging this fee, we can cover these costs while ensuring the transaction is completed securely and efficiently.

Fees and Charges (new version from 22 January 2025) 

Package Home Loan Terms and Conditions (new version from 22 January 2025)

Products no longer offered

View Everyday and Savings accounts no longer offered

View Loans no longer offered.

For Target Market Determinations for products no longer offered, visit our Design Distribution Obligations page.