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Check out our Help Centre for online support across a broad range of topics.
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Common queries
Financial Hardship
We understand there are times when you may face financial difficulty. Find out what to do if you are facing financial difficulty.
Find out how we can help
Report a hoax email
Please call 13 12 21 8am to 7pm weekdays, or 9am to 3pm Saturday or email us immediately.
Deceased Estates
If you’ve recently suffered the loss of a family member or friend, we know it can be overwhelming and are here to help support you.
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Comprehensive Credit Reporting
If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.
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