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Check out our Help Centre for online support across a broad range of topics.

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Ways to get in touch

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All phone enquiries

13 12 21

Overseas? +61 2 9735 9111

Phone enquiries are available 8am to 7pm weekdays, and 9am to 3pm Saturday.

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Message us in Internet Banking or the Mobile Banking App.

Just log in and tap the envelope in the top right corner.

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We aim to respond within 1 business day.

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Locations

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Our offices are open 9am to 5pm, weekdays.

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Common queries

Comments, compliments and complaints

We want to hear from you to ensure our products and services meet your expectations.

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Financial Hardship

We understand there are times when you may face financial difficulty. Find out what to do if you are facing financial difficulty.

Find out how we can help

Report a hoax email

Please call 13 12 21 8am to 7pm weekdays, or 9am to 3pm Saturday or email us immediately.

 

Deceased Estates

If you’ve recently suffered the loss of a family member or friend, we know it can be overwhelming and are here to help support you.

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Comprehensive Credit Reporting

If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.

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