Security

Bank with confidence, knowing we’re protecting you, your identity and your money.

Peace of mind, wherever you like to bank

When you bank on your mobile using our handy app, you’re supported with industry-leading security, transaction monitoring and fraud prevention tools. There are also a few simple steps you can take to keep your mobile and your mobile wallet safe – confident you’re protected by the Teachers Mutual Bank Security Promise.

Icon of a mobile phone with a locked padlock on screen. 

Use built-in security

Use your smartphone’s security features such as password protection and automatic screen locking

Icon of a mobile phone with a two circled arrows on screen.  

Stay protected

Get security software for your phone and automatically install the latest updates

Icon of a mobile phone with a WiFi symbol on screen.  

Watch out for Wi Fi™

Only use trusted, password-protected hotspots

Icon of a mobile phone with a magnifying glass on screen.  

Be ready if it goes missing

Install software that can find or wipe your phone if it’s lost or stolen

  • Protecting your mobile wallet

  • Staying safe when banking on the go

  • Keeping your mobile secure

    Keeping your mobile secure

    Your smartphone’s built-in security features are your first line of defence. Here are some more tips for making the most of them:

    • Turn on security features such as auto-locking and password protection. 
    • Install or turn on security apps from reputable, well known providers, including apps that can help you find or wipe your phone if it’s lost or stolen.
    • Don’t jailbreak your phone. Jailbreaking can increase the risk of malware. Don’t use apps from app stores that are not provided or sanctioned by the provider of your mobile device.
    • Avoid clicking on links in emails or SMSs, or opening email attachments on your phone, unless they’re from a trusted source. They could install malware or spyware without you knowing.
    • Don’t record banking passcodes and other financial information on the phone, and make sure you delete all your personal data before selling it or disposing of it thoughtfully.

Contact us

  • Card gone missing?

    On the Mobile Banking App
    1. Tap Need help with your card?
    2.Tap one of the three options (damaged, stolen, lost)

    By phone
    In Australia: Call 13 12 21 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
    Overseas: call +61 2 9735 9111 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance. 

    We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.

    Contact us

  • Seen something suspicious on your account? Report it

    If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 13 12 21 (in Australia) or +61 2 9735 9111 (from overseas).

     

     

     

    Learn about avoiding fraud and scams

  • Received a suspicious message? Let us know.

    If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.

    The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.

    After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.

    Report a suspicious message

More information to keep you and your money safe

A woman holding a bank card lies on a couch with her partner leaning over her shoulder. Both are looking at a laptop in front of them. Bookshelves and a window are behind them.

Tips to protect yourself online

Discover how to safeguard yourself when you’re banking or shopping – and enjoy the speed and convenience of online services, with less risk.

Learn more

A close up of a hand tapping a Teachers Mutual Bank lime green credit card onto a card reader. In the background are cartons of eggs and apples.

Card security

Your Teachers Mutual Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.

Learn more

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